Frequently Asked Questions
Welcome to the ButterMilk Ranch FAQ. Here you'll find everything you need to know before visiting our Nashville restaurant — including hours of operation, how our waitlist works, what’s available for takeout, dietary accommodations, private event options, pet policies, and more. Whether you're stopping by for our house-made pastries or planning a larger gathering, we've got your questions covered.
General Information
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We are open Tuesday through Sunday from 8:00 AM to 4:00 PM.
Our dining room closes at 2:45 PM, but our quick-service savory counter and small batch bakery remain open until 4:00 PM.
We are closed on Mondays.
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We are a walk-in only restaurant and do not accept reservations. You can join our same-day waitlist at any time:
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Please use a cell phone capable of receiving text messages to sign up.
All members of your party must be present to be seated. Incomplete parties may be asked to wait for the next available table.
We hold tables for up to 10 minutes after paging you. If you're running behind, text us back to let us know.
The largest party size we can seat together is 8 guests.
For parties of 7 or more, please check in directly with our host. We cannot guarantee adjacent seating for groups checking in separately.
All waitlist entries are for same-day dining only.
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Yes, we offer validated parking in the lot directly next to our building AND behind our building. Please scan the QR code inside to validate.
On Sundays, the lot is reserved for church use — street parking is available.
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We do not have space to store luggage or oversized items. Please make arrangements for your belongings prior to your visit.
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At this time, we require a physical, government-issued photo ID for all age-restricted purchases.
While we understand that several other states are beginning to offer digital versions of driver’s licenses, our current verification systems require the physical security features and tactile inspection of a hard-copy card. To ensure we remain 100% compliant with Tennessee Alcoholic Beverage Commission (TABC) regulations and to protect our staff, we cannot accept:
Digital Wallets (Apple/Google Wallet)
Mobile ID Apps (Tennessee SmartID)
Photographs of IDs on a mobile device
Please ensure you have your physical, unexpired government-issued ID (Driver’s License, Passport, or Military ID) with you to complete your purchase. We appreciate your understanding in helping us keep our community safe and our business in compliance with state law.
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We accept cash, all major credit cards, Apple Pay, and Google Pay.
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A 20% gratuity is automatically added for parties of 8 or more.
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Yes! We have patio seating available for guests enjoying items from our quick service savory counter, including our house-made pastries, coffee, and quick-service menu. Please note that our Full Service Dining is reserved for our indoor dining room and is not offered on the patio at this time.
Menu & Dietary Needs
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Yes, we offer a selection of items that can accommodate vegetarian, vegan, gluten-free, and other dietary needs.
Please inform your server of any dietary restrictions or allergies before ordering.
While we take care in preparation, our kitchen does handle common allergens, and we cannot guarantee a completely allergen-free environment.
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Yes! All of our pastries are made from scratch daily by our in-house pastry team.
Family & Kids
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Yes! We offer a kid-friendly menu with approachable options designed for our youngest guests.
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We offer high chairs but do not have booster seats.
If you’ll need a high chair, please note it in your waitlist request and include your child in your total guest count.
Pet Policy
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Yes, well-behaved pets are welcome on our outdoor patio, which is available for front counter dining only.
Our patio is not available for full dine in service. The patio menu includes items from our quick-service savory counter (like breakfast sandwiches and bowls), our full pastry case, and coffee bar.
Our full dining room menu is not available on the patio.
Pets must remain leashed or in a carrier, under control, and off furniture.
Please do not feed pets from restaurant dishes — water bowls are available upon request.
All pet access is subject to local ordinance (T.C.A. § 6-54-135), and disturbances or accidents must be reported to staff immediately.
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Yes, only Service Animals as defined by the ADA are allowed indoors. A service animal is individually trained to perform tasks for a person with a disability.
Emotional Support Animals, Therapy Animals, and other pets are not permitted indoors, per TDH Food Code 1200-23-01-.06(2)(d).
Ordering & Takeout
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We do not offer online or phone ordering. All orders must be placed in person at our front counter.
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Our dining room menu is not available for takeout. Only items from our quick-service savory counter and bakery are offered to-go.
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Yes! We offer pre-orders for select pastries and baked goods with advance notice.
To inquire or place an order, email:
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We do not offer custom cakes or full-service event desserts, but we’re happy to discuss large pastry or breakfast item orders for gatherings.
Private Events & Large Parties
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Yes! ButterMilk Ranch is available for private events of up to 100 guests.
For availability and details, please email:
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We are walk-in only and do not accept reservations for regular service.
If you're visiting with a party of 7 or more, please check in directly with our host.
Please note:
The largest party size we can seat together is 8 guests.
We cannot guarantee adjacent seating for groups checking in separately.
Employment & Careers
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We occasionally offer externships for culinary and pastry students.
To inquire, email your school requirements and availability to:
Social Media & Photography
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Absolutely! You're welcome to snap photos and tag us — just please be respectful of fellow guests and staff.
Follow and tag us on Instagram: @thebuttermilkranchtn
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We occasionally collaborate with local content creators.
Please email your media kit or proposal to:
Sustainability & Sourcing
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We use high-quality, thoughtfully sourced ingredients, including local and regional products whenever possible.
Our goal is to support responsible growers and producers while bringing you the freshest seasonal flavors.
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Yes — we use compostable or recyclable packaging whenever possible.
We’re committed to making choices that support a more sustainable future for our guests and community.
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No, we use agave straws which are eco-friendly, sustainable alternatives to traditional, single-use plastic straws. They're free of bisphenol A (BPA) and per- and polyfluoroalkyl substances (PFAS).